Beware of this item on ebay 220425418838
I bought these cuffs but the seller refuses to accept my winning bid of $125 and has refunded my money and re-listed them for $150. He says Paypal were withholding his funds. They have now appeared on ebay for the third time and I have reported it.
Paul
It's pretty much axiomatic that eBay's customer service isn't. Their theory has long been to employ as few actual humans as possible. Many complaints are handled by bots. The next tier up appears to be Benobo Monkeys. They have a keypad, much like a fast food restaurant keyboard. After you talk to them, they push a button, and you get a canned answer. If they can't figure out your complaint, they push any old button.
But for complaints against non-performing sellers, you're pretty much stuck dealing with the eBay monkeys. All PayPal can do, is refund your money. Neither eBay nor PayPal can actually make the seller honor his contract, and we usually can't afford a lawsuit to enforce the sale. eBay does issue NPS strikes, but they can't tell you they've done so, and I'm not sure they even tell the seller. After a secret and probably variable number of strikes, the seller can be suspended. One apparently won't do it.
If you have a completed sale, you can give negative feedback and ding the stars. That's about all you can do, but if a seller gets over about 5% bad feedback or their stars drop below (IIRC) 4.7, they are suspended.
As far as buyers are concerned, PayPal will refund readily for Item Not Received (INR) or Significantly Not As Described (SNAD.)